FREQUENTLY ASKED QUESTIONS

It's easy! As a resident of a community managed by Partners Community Management, you are provided with an account number. This account number gives you access to your Resident Portal. To access your Resident Portal, simply click on the Partners website button, "Homeowners"; a drop-down menu will appear; click "Homeowner Account Log-In" and you will be asked for your account number. Once in your Resident Portal, you can easily access your community's CC&R's, rules and regulations, your account ledger, meeting minutes, insurance certificates, financial statements and much, much more.

We've made it very easy for our residents to pay their assessments. Assessment payments are due on the 1st of every month and, as an Association Member, we want you to know you have several options for making a payment. Choose from the following options for the one that's right for you:

Mailing Payments or On-Line Payment Initiated from your Bank

1. Make check payable to: "Assoctiation Name"
2. Print your account number on the check "Assoctiation Name"
3. Mail check to:
   "Association Name"
   P.O. Box 52930
   Phoenix, AZ 85072-2930

Auto Debit

If you would like your monthly payments automatically debited from your bank account, you'll need to complete and return an automatic payment plan authorization; OR you may set up auto debit online via your Association's portal.

The following information is required to set this up:

1. Management Company ID = 4101 (Partners Community Management)
2. Association ID = "Association Code"
3. Account Number = "Association Number"

On-Line Bill Payment

1. WEBSITE - Please go to our website at: www.PartnersCM.com
   1. Select "Make A Payment" located in the upper portion of the web page
   2. Select "First Citizens Bank"
      1. Select "Sign Up" to create your account with the bank. Note: Paying by E-Check is a FREE service; if paying by Credit Card, a processing fee will be added. If you have questions or encounter a problem submitting a payment please contact the bank's Customer Service at 866-800-4656, option 2.
2. PORTAL - Please go to your portal at: portal.partnerscm.com
   1. Select "Make A Payment" in green. You will have two payment options.
   2. Select either First Citizens Bank or Paylease
      1. First Citizens Bank - click and follow instructions above in 1.b.i.
      2. Paylease - click and select "Make a Payment" - you can make a one-time payment or set up automatic payment. Payment by E-Check has a $3.95 processing fee; if paying by Credit Card, a processing fee will be added. If you have questions or encounter a problem submitting a payment, please contact Customer Service at 866-729-5327.

   If you have any difficulty setting up your assessment payment, or if you need further assistance with any of these payment options, please give us a call at (626)529-3918, ext. 115. You'll be connected to our accounting department and we'll be happy to walk you through the process.

If you have an after-hours emergency (including during holidays), please dial (626) 529-3918 and follow the prompt. An on-call Partners Community Manager will be able to assist you. Please do not use the after-hours emergency line for non-emergency matters to avoid being charged for the call.

When you purchased your home, you purchased a home that is part of a Homeowner Association, also known as an HOA. Every HOA has certain rules the residents must abide by, whether it's the paint color used on the exterior of your home, or specific plant choices for your front-yard landscaping, or parking in your driveway, or keeping your home maintained, to name just a few. Statistics show that homes that are part of an HOA have higher property values than non-HOA homes. Why? Because the residents understand that there are rules to follow. Those rules most often affect the appearance of the community, hence, higher property values because the community looks beautiful! At the time of purchase, you were provided with the governing documents for your community, including the CC&R's (Conditions, Covenants, & Restrictions) and the Rules & Regulations and you agreed to abide by those rules as part of your home purchase. If you no longer have these documents, no worries! You may access them via your personal Resident Portal. To do this, simply click on the Partners website button "Homeowners"; a drop-down menu will appear; click "Homeowner Account Log-In" and you will be asked for your account number. Once in your Resident Portal, you can easily access your community's CC&R's, rules and regulations, your account ledger, meeting minutes, insurance certificates, financial statements and much, much more. As always, if we can be of any assistance, you can also contact us at (626) 529-3918.

Most HOA's post their notices on community bulletin boards that are easily visible to residents. These bulletin boards are most typically found near elevators, clubhouses, near the community mailboxes, or at the community entry. If you are unable to locate your community's bulletin board and/or notices, please contact us at (626) 529-3918 and we'll be happy to assist you.

To report a maintenance issue, you can utilize the Partners website. Simply click on the Partners website button "Homeowners"; a drop-down menu will appear; click on "Forms" and a drop-down menu will appear with several different forms for you to choose from. Click on "Maintenance Request" and complete the form. Your request will then be directed to the appropriate staff member. In addition, you may also contact our office at (626) 529-3918 or email us at admin@partnerscm.com and we'll be happy to assist you.

This is a great question. It's always a good idea to be familiar with the governing documents of your community, which include your CC&R's and Rules & Regulations. Your community's documents will tell you all the do's and don'ts of living in your community. If you are unable to locate your documents, no worries! You may access them via your personal Resident Portal on our website. To do this, simply click on the Partners website button "Homeowners"; a drop-down menu will appear; click "Homeowner Account Log-In" and you will be asked for your account number. Once in your Resident Portal, you can easily access your community's CC&R's, rules and regulations, your account ledger, meeting minutes, insurance certificates, financial statements and much, much more. As always, if we can assist you in any way, please feel free to contact us at (626) 529-3918 or email us at admin@partnerscm.com and we'll be happy to assist you.

It's easy! Simply contact our office at (626) 529-3918 and we'll be happy to assist you.

First of all, don't worry. Your first letter is merely a warning to bring your attention to an issue that has been noticed by either your community manager, a Board member or a neighbor/resident that needs to be resolved. If you have any questions, comments, or concerns about the compliance letter and how to bring your account into compliance, please submit your response to us via email at admin@partnerscm.com as soon as possible so that we may present it to the Board of Directors for review. Also, if you have already resolved the issue, please notify our office as soon as possible so that no further action is taken.

A hearing notice is an invitation for you to meet with the Board of Directors in order for you to provide your understanding of the events that resulted in your receiving a hearing notice. It is here where you will present any facts and/or witnesses that will support your claims. You may or may not receive a courtesy compliance request letter prior to receiving a notice of hearing - this depends on the severity of the issue and/or the policies of your specific Association. Once the hearing has occurred, and whether you attend the hearing or not, the Board will confer in Executive Session to decide if any disciplinary action will be taken. You will be notified of the Board's decision, in writing, within 15 days of the hearing. The results of a hearing cannot be appealed, so it is recommended you attend the hearing and be well-prepared with your facts.

It's very easy! Simply click on the Partners website button "Homeowners"; click on "Forms"; a drop-down menu will appear with several different forms for you to choose from. Click on "Parking Request Form" and complete the form. Your request will then be directed to the appropriate staff member. In addition, you may also contact our office at (626) 529-3918 and we'll be happy to assist you. Important Note: Your request is not considered approved until you receive written authorization. You will receive written and/or email confirmation from Partners Community Management when your request has been approved.

It's really simple! Email us at admin@partnerscm.com and we'll send you a "Move-In/Move-Out Agreement" to complete and return to us.

To order Escrow documents, simply email your request to escrow@partnerscm.com and we'll send you details about our procedure and how to make a payment.